Transparency & Trust

Privacy Policy

Protecting Your Personal & Financial Information

Effective Date: January 1, 2026 | Last Updated: October 2026

                At NEXA SILVER, we treat your personal information with the same meticulous care and craftsmanship we dedicate to our 925 sterling silver collections. This Privacy Policy outlines how we collect, use, and safeguard your data.
            

1. Information We Collect

To fulfill your orders, provide reliable client concierge services, and ensure a seamless luxury shopping experience, we collect specific details when you interact with our boutique:

Identity & Contact Information: Your full name, email address, and mobile phone number (used for order updates, shipping notifications, and customer support).
Shipping & Billing Address: Street address, city, state, and pincode required for insured physical jewelry deliveries.
Technical & Analytics Data: Standard server traffic logs, anonymized browser interactions, and page view metrics to optimize website security and performance.

2. Secure Payments via Razorpay

When you purchase our handcrafted 925 silver jewelry, financial transactions are processed securely through our authorized payment gateway partner, Razorpay.

We do not store your credit/debit card numbers, CVV codes, or net banking passwords on our local servers.
All payment data is encrypted via SSL and processed directly through Razorpay’s PCI-DSS compliant secure infrastructure.

3. How We Use Your Information

Your data is used strictly for legitimate business and operational purposes, including:

Processing and dispatching your orders with insured courier partners.
Communicating order confirmations, tracking details, and support ticket responses.
Complying with statutory tax invoicing regulations under Indian GST laws.

4. Data Protection & Security

We implement rigorous administrative, technical, and physical security protocols to prevent unauthorized access, alteration, or disclosure of your personal data. Access to your information is restricted strictly to authorized personnel and fulfillment partners.

5. Your Privacy Rights

You maintain full control over your personal data. You have the right to request access to, correction of, or complete deletion of your customer profile from our database by reaching out to our client concierge team.

6. Contact Our Privacy Concierge

If you have any questions or concerns regarding our privacy practices or how your data is handled, please reach out to us:

Email: [email protected]
Telephone / WhatsApp: +917096069020
Corporate Office: NEXA SILVER, 13 - GROUND FLOOR, MBC - Meridian Business Center, Lajamani chowk, Mota Varachha, Surat, Gujarat - 394101